01
Everyday support
Help with essential daily activities, while continuing to do what you can and what you enjoy.
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- Personal hygiene, comfort and dressing
- Help with eating and drinking
- Support with mobility
At home. By your side.At home,
At home,
you can be you.
Rosa Care is preparing a home care and support service in Luxembourg. Together with you, we aim to build support around your routines, your loved ones and what matters in everyday life.
Understanding your bill✓Your pace✓Your choices✓Your dignity
Caring also means taking the time.Opening soonYour routines. Our support.
Support that feels right for youHome care and support.
Home care and support.
A reassuring presence.
Help with daily life, attention to your health and a place for your loved ones. Every care journey starts with listening to your situation.
02
Care at home
Planning care around your health needs, in contact with the professionals who look after you.
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- Assessment of care needs
- Care within prescriptions and professional qualifications
- Coordination with healthcare professionals
03
Companionship and connection
An attentive presence to support conversation, familiar routines and meaningful moments throughout the day.
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- Listening and companionship
- Respect for your daily routines
- Support for independence
04
Support for loved ones
Making room for family and informal carers, with the agreement of the person receiving support.
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- Conversations about care needs
- Information about the support provided
- Guidance for family carers
The project is being prepared. Services, areas covered and arrangements will be confirmed before opening, subject to the necessary authorisations.
Working with you.
Caring for what matters to you.
The rosa care approachA person.
A person.
A story.
Our full attention.
Behind every need is a person, a life story and a way of living. We aim to build your support with you, respecting your privacy and your freedom to choose.
Listen before acting
Understand your expectations and routines before planning your support.
Respect your choices
Protect your independence and involve you in every decision.
Move forward together
Help you, your loved ones and the professionals involved communicate clearly.
Your first stepIt all starts
It all starts
with a conversation.
A simple way to explore the support that is right for you.
- 1
An initial conversation
Tell us about your situation, your wishes and your questions.
- 2
Understanding your needs
Together, we prepare to assess the support and care you need.
- 3
Clear arrangements
We explain the care arrangements before you make any commitment.
- 4
Support that adapts
Your support evolves with your situation and wishes.
For you and your loved onesYou matter.
You matter.
So do your loved ones.
Supporting someone also means understanding the people around them. We want to give loved ones space to talk, while keeping the choices of the person receiving care at the centre.
Ask a question
Long-term care insurance in LuxembourgClearer steps.
Clearer steps.
Greater peace of mind.
Long-term care insurance may contribute towards certain support and care services, depending on the applicable conditions and an assessment of your situation.
Prepare your application
The application includes your form and the R20 medical report, which your doctor completes.
Send the application to the CNS
Both parts go to the National Health Fund (CNS), which forwards the file to the AEC.
Have your needs assessed
The Administration d’évaluation et de contrôle (AEC) assesses dependency and the support and care needs.
Billing made simpleWho pays for what?
Who pays for what?
It all becomes clearer.
Nursing care, support for dependency and private services follow different rules. Explore these situations to understand how payment works, without confusing reimbursement with free services.
Nursing care · usual case
The CNS pays its share. You pay the rest.
For an adult in the usual situation, covered nursing services are reimbursed at 88% of the tariff set out in the official schedule. With direct payment, the CNS pays this share to the professional. On an illustrative basis of €100, €12 remains payable by the person.
- A prescription and care that meets the coverage conditions.
- The professional bills for the services provided under the applicable rules.
- The CNS pays its share; you pay your remaining share and any costs that are not covered.
The rate applies to the tariff provided for by CNS rules, not to any amount that may be billed.
Educational example · not a quotation
Illustrative tariff basis100 €
The €100 is used only to illustrate the calculation. It is neither a real bill nor a rosa care price. Entitlements, conditions and non-reimbursed costs must be checked for each situation.
CNS↓The provider
No upfront payment for covered services
How does the payment move?
With direct payment
The CNS pays its share directly to the professional. You pay only the amount that remains your responsibility.
If you pay upfront
You pay the bill, then send the paid invoice and the prescription to your competent health insurance fund to request reimbursement under the applicable rules.
If a carer is recognised
A cash benefit may be paid to the dependent person according to their entitlements. It is not automatically a salary paid directly to the carer by the CNS.
Reading a statement
One bill, four things to check.
Select an item to understand what to look for. A statement must be read alongside your entitlements and the services actually provided.
Dates and services
Check the period, the dates of visits, the type of care and the quantities. A service code refers to a service in the official schedule.
Before paying, you can ask…
- Which care or service does this item relate to?
- What share is covered, and on which tariff basis?
- Has a payment already been deducted?
- Were these additional costs explained to me?
Your questions
Let’s keep it simple.
Who is home care and support in Luxembourg for?
The Rosa Care project is for people who need support or care at home in Luxembourg, as well as their loved ones. Each request will be considered individually.
When will Rosa Care open?
Rosa Care is preparing to open soon. The date will be announced on this website. You can already email us for an initial conversation; care visits are not yet available.
How can I find out about home care and support costs?
Home care and support services and their financial arrangements will be explained before any commitment. This site does not guarantee automatic insurance coverage.
Which languages is the site available in?
The site is available in French, Luxembourgish, German, Portuguese, Italian and English. Languages available for care will be discussed during your first conversation with us.
Let’s get to know each other
Shall we talk?
A question for yourself, a loved one or your professional future? Write to us. An initial conversation helps prepare the next steps.
Email usYour email app will open. Remember to send the message from there. Please do not send medical documents with your initial enquiry.
Your rosa care contactcontact@rosacare.lu
LuxembourgOpening soon
We will announce the opening date here. Care visits are not yet available.